Thank you for shopping with Sorlix. We are committed to providing quality home products and a smooth shopping experience. Please read the following policy carefully before placing your order.

Return and Exchange Policy

If you are not completely satisfied with your purchase, you may request a return or exchange within 14 business days of delivery.

To qualify for a return or exchange, the item must be unused, undamaged, and returned in its original packaging with all components and accessories.

Returns will not be accepted if the item shows signs of use, physical damage not caused during delivery, or if the return is requested after the 14-business-day window.

To initiate a return or exchange, please contact us at info@sorlix.top with your order number and reason for return. We will provide instructions on how to return your item. Customers are responsible for return shipping costs unless the product is defective or we made an error with your order.

Refund Process

Once the returned item is received and inspected, we will notify you of the refund approval. If approved, a refund will be processed to your original payment method within 7 to 10 business days. Please note that the exact refund time may vary depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error or a defective product.

Order Cutoff and Shipping Information

Orders placed before 4:00 PM Pacific Time (Los Angeles Time) on business days will be processed the same day. Orders placed after this time will be processed on the next business day.

Processing time is 1 to 2 business days. After processing, delivery usually takes 10 to 12 business days.

We offer free standard shipping on all orders of $14.99 or more. For orders below $14.99, a flat shipping fee of $6.90 will be applied.

Expedited Shipping and Special Requests

If you require expedited shipping or have special delivery instructions, please contact us before placing your order. We will do our best to accommodate your request depending on availability and shipping destination.

Contact Us

If you have any questions about our return or refund policy, please feel free to reach out to us.

Email: info@sorlix.top
Phone: +1 931-435-7574
Address: 5137 W Los Altos Ave, Fresno, CA 93722, United States

We appreciate your business and are here to help.